Users may see MacBook error with a message “Microsoft word encountered a problem” while using Microsoft 2011 or 2008. This happen if the user account profile is corrupted, word preferences are corrupted. It may be possible that program running in the background is interfering with Word for Mac. To resolve this problem, visit http://mac-technical-support.com website to reset word for Mac preferences. This step may remove your keyboard shortcuts or change to the toolbars or dictionaries. You can create a new account by visiting http://applecustomerservice.us as corrupted account may cause this error. To fix this issue, you can clean and start the operating system or remove and then reinstall Office for Mac. If these steps do not resolve this issue, you can take help from Apple Mac technical support.